Privacy Policy

1. Introduction

CoolingBlanket.com.au ("we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at coolingblanket.com.au (the "Website").

By accessing or using our Website, you consent to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Website.

2. Information We Collect

2.1 Information You Provide Directly

We may collect personal information that you voluntarily provide when you:

• Complete our contact form (name, email address, message content)
• Subscribe to our newsletter (email address)
• Use our product recommendation quiz (preferences, no identifying information)
• Communicate with us via email

2.2 Information Collected Automatically

When you visit our Website, we may automatically collect certain information about your device and usage, including:

• Device Information: Browser type and version, operating system, device type (desktop, mobile, tablet)
• Usage Data: Pages visited, time spent on pages, click patterns, referring website, exit pages
• Technical Data: IP address (anonymised where possible), approximate geographic location (city/region level)
• Cookies and Similar Technologies: See Section 5 for details on our cookie practices

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Improve Our Website: Delivering content, optimising user experience, and troubleshooting technical issues
• To Respond to Enquiries: Answering questions submitted through our contact form
• To Send Communications: Newsletters and updates (only with your consent)
• To Analyse Usage: Understanding how visitors use our Website to improve content and functionality
• For Security: Detecting and preventing fraudulent activity or misuse
• To Comply with Legal Obligations: Meeting our legal and regulatory requirements

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our Website (e.g., hosting providers, analytics services). These providers are contractually obligated to protect your information.
• Affiliate Partners: When you click on affiliate links (primarily to Amazon Australia), the retailer will collect information according to their own privacy policies. We receive only aggregate, anonymised commission data.
• Legal Requirements: We may disclose information if required by law, court order, or governmental regulation, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the website remember your preferences and understand how you use the site.

5.2 Types of Cookies We Use

• Essential Cookies: Necessary for the Website to function properly (e.g., remembering your quiz progress)
• Analytics Cookies: Help us understand how visitors interact with our Website (e.g., Google Analytics)
• Preference Cookies: Remember your settings and preferences (e.g., view preferences)
• Affiliate Cookies: Track referrals to our affiliate partners to ensure we receive appropriate commission

5.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is set. Please note that disabling cookies may affect the functionality of our Website.

6. Third-Party Links and Services

Our Website contains links to third-party websites, primarily Amazon Australia for product purchases. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Specifically, when you click on Amazon affiliate links:

• You will be redirected to Amazon's website
• Amazon's Privacy Policy will govern any data collected
• Amazon may place cookies to track your visit for affiliate commission purposes

7. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Regular security assessments
• Limited access to personal information on a need-to-know basis
• Secure data storage with reputable hosting providers

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When information is no longer needed, it will be securely deleted or anonymised.

9. Your Rights

Under Australian privacy law and, where applicable, international regulations, you have certain rights regarding your personal information:

• Right of Access: Request a copy of the personal information we hold about you
• Right of Correction: Request correction of inaccurate or incomplete information
• Right of Deletion: Request deletion of your personal information (subject to legal requirements)
• Right to Opt-Out: Unsubscribe from marketing communications at any time
• Right to Complain: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us using the details provided in Section 12.

10. Children's Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@coolingblanket.com.au
• Contact Form: coolingblanket.com.au/contact.html

We will respond to your enquiry within a reasonable timeframe, typically within 1-2 business days.

13. Australian Privacy Act Compliance

This Privacy Policy is designed to comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). If you believe we have breached the APPs, you may lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.